DESCRIPTION
Elegant and trendy, this short, tight dress with long sleeves is a must-have for your evenings. Its turtleneck brings a sophisticated touch, while its pleated and gathered cut enhances your curves with style. Made from a comfortable and stretchy fabric, it adapts perfectly to your figure. It can be worn as an evening outfit or as a chic everyday look.
• Turtleneck Neckline: Stay warm and stylish with the turtleneck neckline that covers your neck and collarbone.
• High Elasticity: The dress is made of highly stretchable synthetic fiber, ensuring a comfortable and flexible fit for all body types.
• Sexy and Clubby Style: This dress is perfect for a sexy and clubby look, with its short length and ruched design.
• Fitted Silhouette: The dress has a fitted silhouette that accentuates your curves and gives you a flattering appearance.
SHIPPING POLICIES
Luxeniova Shipping Policy
At Luxeniova, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below to understand our shipping methods, costs, and delivery times.
1. Shipping Destinations
We currently ship to:
✅ Domestic Locations: All regions within United States Of America
✅ International Locations: Selected countries worldwide. Please check availability at checkout.
2. Processing Time
Order Processing: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
Peak Periods: During holidays or promotional events, processing times may be slightly longer.
3. Shipping Methods & Delivery Time
We offer multiple shipping options to suit your needs:
Shipping MethodEstimated Delivery
- Standard Shipping : 8-15 business days : Free Shipping
- Expedited Shipping : 3-8 business days Additional fees
- International Shipping : 10-20 business days Varies by country
📦 Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.
International shipping fees vary depending on the destination country and customs regulations.
5. Order Tracking
After your order is shipped, you will receive a tracking number via email.
You can track your order through our website or the courier’s tracking page.
If you do not receive tracking details within 3 days, please contact us.
6. Customs, Duties & Taxes (For International Orders)
International customers may be subject to customs fees, import duties, or taxes imposed by their country.
Luxeniova is not responsible for these additional charges.
We recommend checking your country’s customs policies before placing an order.
7. Lost, Stolen, or Delayed Shipments
Lost Packages: If your package is lost in transit, please contact us immediately. We will assist in filing a claim with the courier.
Stolen Packages: Luxeniova is not responsible for packages marked as "Delivered" but reported as stolen. Please ensure you provide a secure delivery address.
Delays: Shipping delays may occur due to weather conditions, customs processing, or high demand periods. We appreciate your patience.
8. Address Errors & Undeliverable Packages
Please ensure that your shipping address is accurate and complete before placing an order.
If an order is returned to us due to an incorrect or incomplete address, customers will be responsible for reshipping costs.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to reach out:
📧 Email: conatct@luxeniova.com
📞 Phone: +1 809 492 10 61
Thank you for choosing Luxeniova! We appreciate your trust and look forward to delivering your order with care.
Luxeniova Customer Service Team 🚚✨
RETURNS POLICIES
Luxeniova Return Policy
At Luxeniova, we are committed to ensuring our customers’ complete satisfaction. We understand that some products may not meet your expectations, and we are here to help. Please review our return policy below for details on how to proceed with a return or exchange.
1. Eligibility for Returns
Timeframe: You may return or exchange an item within 7 days from the date of purchase.
Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached. They must be returned in their original packaging.
Proof of Purchase: A valid receipt or order confirmation is required for all returns or exchanges.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Final Sale Items: Items marked as "Final Sale" at the time of purchase.
Personalized or Customized Items: Any item that has been customized according to your specifications.
Underwear, Swimwear, and Hosiery: Due to hygiene reasons, these items are non-returnable unless they are defective.
3. Return Process
Online Purchases: Items purchased online can be returned by mail. Please contact our customer service team at [customer service email] or [customer service phone number] to initiate the return process. We will provide you with a return authorization and instructions on how to proceed.
4. Refunds
Refund Method: Refunds will be issued in the original form of payment. If the item was purchased with a credit card, the refund will be credited back to the same card. Please allow 7-10 business days for the refund to be processed.
Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to a defect or an error on our part, we will cover the return shipping costs.
5. Exchanges
Online Exchanges: To exchange an item purchased online, please follow the return process and place a new order for the desired item. We will process your refund once the returned item is received and inspected.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [customer service email] or [customer service phone number]. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.
7. International Returns
Eligibility: International returns are accepted within 30 days of purchase.
Shipping Costs: Customers are responsible for the return shipping costs for international returns. We recommend using a trackable shipping method to ensure the item reaches us safely.
Customs and Duties: Any customs or duties fees incurred during the return process are the responsibility of the customer.
8. Contact Us
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer service team:
Email: contacc@luxeniova.com
Phone: +1 809 492 10 61
Thank you for shopping with Luxeniova. We appreciate your business and are committed to providing you with a seamless shopping experience.
Luxeniova Customer Service Team