Shipping Policies
Luxeniova Shipping Policy
At Luxeniova, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below to understand our shipping methods, costs, and delivery times.
1. Shipping Destinations
We currently ship to:
✅ Domestic Locations: All regions within United States Of America
✅ International Locations: Selected countries worldwide. Please check availability at checkout.
2. Processing Time
Order Processing: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
Peak Periods: During holidays or promotional events, processing times may be slightly longer.
3. Shipping Methods & Delivery Time
We offer multiple shipping options to suit your needs:
Shipping MethodEstimated Delivery
- Standard Shipping : 8-15 business days : Free Shipping
- Expedited Shipping : 3-8 business days Additional fees
- International Shipping : 10-20 business days Varies by country
📦 Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.
International shipping fees vary depending on the destination country and customs regulations.
5. Order Tracking
After your order is shipped, you will receive a tracking number via email.
You can track your order through our website or the courier’s tracking page.
If you do not receive tracking details within 3 days, please contact us.
6. Customs, Duties & Taxes (For International Orders)
International customers may be subject to customs fees, import duties, or taxes imposed by their country.
Luxeniova is not responsible for these additional charges.
We recommend checking your country’s customs policies before placing an order.
7. Lost, Stolen, or Delayed Shipments
Lost Packages: If your package is lost in transit, please contact us immediately. We will assist in filing a claim with the courier.
Stolen Packages: Luxeniova is not responsible for packages marked as "Delivered" but reported as stolen. Please ensure you provide a secure delivery address.
Delays: Shipping delays may occur due to weather conditions, customs processing, or high demand periods. We appreciate your patience.
8. Address Errors & Undeliverable Packages
Please ensure that your shipping address is accurate and complete before placing an order.
If an order is returned to us due to an incorrect or incomplete address, customers will be responsible for reshipping costs.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to reach out:
📧 Email: conatct@luxeniova.com
📞 Phone: +1 809 492 10 61
Thank you for choosing Luxeniova! We appreciate your trust and look forward to delivering your order with care.
Luxeniova Customer Service Team 🚚✨