Privacy Policy

Last updated: 19 Janvier 2025

At Luxeniova, the privacy of your data is a priority. This privacy policy explains how we collect, use, share, and protect your personal information when you visit our site and make purchases.

1. Information Collection

When you use our site or place an order, we collect certain information about you:

Personal information: Name, surname, shipping address, email address, phone number.
Payment information: We use secure payment providers (such as Stripe, PayPal, or other platforms) to process payments. We do not store your banking information directly.
Technical data: IP address, browser type, visited pages, browsing duration, etc.

2. Use of Information

We use your data to:

Process your orders and ensure delivery.
Keep you informed about your order status.
Respond to your questions or requests through customer service.
Improve your user experience on our site.
Send promotional offers, if you have consented.

3. Sharing of Information

We share your personal data only with:

Suppliers and logistics partners: To process your orders and ensure delivery.
Payment providers: To secure your transactions.
Marketing tools: To improve advertising and analyze traffic (Google Analytics, Facebook Ads, etc.).
We do not sell your personal data to third parties.

4. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or alteration.
Examples of measures include:

Secure HTTPS connection.
Data storage on protected servers.
Restricted access to authorized employees only.

5. Cookies and Similar Technologies

Our site uses cookies to:

Improve your browsing experience.
Save your preferences.
Measure the effectiveness of our advertising campaigns.

You can manage or disable cookies through your browser settings.

6. Your Rights

In accordance with applicable laws (e.g., GDPR in Europe), you have the right to:

Access the information we hold about you.
Request the correction or deletion of your personal data.
Object to the processing of your data for marketing purposes.
Withdraw your consent at any time.

To exercise your rights, contact us at: contact@luxeniova.com

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

8. Links to Third-Party Websites

Our site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. Please review their respective policies.

9. Policy Changes

We reserve the right to update this privacy policy. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:
contact@luxeniova.com