Return Policies
Luxeniova Return Policy
At Luxeniova, we are committed to ensuring our customers’ complete satisfaction. We understand that some products may not meet your expectations, and we are here to help. Please review our return policy below for details on how to proceed with a return or exchange.
1. Eligibility for Returns
- Timeframe: You may return or exchange an item within 7 days from the date of purchase.
- Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached. They must be returned in their original packaging.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns or exchanges.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Final Sale Items: Items marked as "Final Sale" at the time of purchase.
- Personalized or Customized Items: Any item that has been customized according to your specifications.
- Underwear, Swimwear, and Hosiery: Due to hygiene reasons, these items are non-returnable unless they are defective.
3. Return Process
- Online Purchases: Items purchased online can be returned by mail. Please contact our customer service team at [customer service email] or [customer service phone number] to initiate the return process. We will provide you with a return authorization and instructions on how to proceed.
4. Refunds
- Refund Method: Refunds will be issued in the original form of payment. If the item was purchased with a credit card, the refund will be credited back to the same card. Please allow 7-10 business days for the refund to be processed.
- Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to a defect or an error on our part, we will cover the return shipping costs.
5. Exchanges
- Online Exchanges: To exchange an item purchased online, please follow the return process and place a new order for the desired item. We will process your refund once the returned item is received and inspected.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [customer service email] or [customer service phone number]. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.
7. International Returns
- Eligibility: International returns are accepted within 30 days of purchase.
- Shipping Costs: Customers are responsible for the return shipping costs for international returns. We recommend using a trackable shipping method to ensure the item reaches us safely.
- Customs and Duties: Any customs or duties fees incurred during the return process are the responsibility of the customer.
8. Contact Us
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer service team:
- Email: contacc@luxeniova.com
- Phone: +1 809 492 10 61
Thank you for shopping with Luxeniova. We appreciate your business and are committed to providing you with a seamless shopping experience.
Luxeniova Customer Service Team